Last updated: 2026-08-10
Privacy Policy
This Privacy Policy describes how Alpha Signal Pro collects, uses, discloses, and protects your personal information when you use our Platform. It is aligned with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and general GDPR principles. By using the Platform, you consent to the practices described here.
1. Information we collect
We collect the minimum personal information needed to operate your account:
| Category | Examples | Purpose |
|---|---|---|
| Account data | Email, name, role | Identity, login, support |
| WhatsApp number | Mobile number with country code | Support, paid-plan notifications |
| Broker identifiers | MT5 login IDs, broker name | License binding, quota metering |
| Payment references | UPI UTR, screenshot, amount, plan | Payment verification, billing |
| Usage telemetry | Decisions requested, trades reported, feedback submitted | Quota, model improvement, debugging |
| EA heartbeat data | Balance, equity, margin, positions, ATE phase | Live dashboard, learning loop |
| Contact form data | Name, email, phone, subject, message, IP address, user-agent | Support, CRM pipeline, abuse prevention |
| KYC data | PAN, Aadhaar (last 4), DOB, address, bank details | Verification, regulatory compliance |
2. What we do NOT collect
We never collect or store:
- Your broker password or fund withdrawal credentials;
- Your full PAN or full Aadhaar number — only masked last-4 digits where required;
- Your card numbers, CVV, or UPI PIN — we never see these, all payments are UPI-push;
- Your biometric data;
- Tracking data from other websites you visit.
3. How we use your information
We use your information to:
- Operate and maintain your account;
- Meter quota and enforce plan limits (decisions/month, account bindings);
- Process payments and verify UPI transactions;
- Provide AI-generated decision intelligence and risk scoring;
- Improve the quality of our AI models through aggregated, anonymised feedback (individual trade outcomes are used for your own learning loop; only aggregated statistics are used for model improvement);
- Send you service notifications (license expiry, payment confirmation, security alerts);
- Provide customer support and respond to your enquiries;
- Comply with legal and regulatory obligations.
4. Data sharing
We do not sell your personal information. We share data only with:
- Service providers — hosting, email delivery, error monitoring (under strict contractual confidentiality);
- Brokers — only when you explicitly authorise an integration (we never send your broker anything you don't approve);
- Regulatory authorities — only when required by Indian law, court order, or a legitimate AML/sanctions investigation;
- Legal successor — in the event of merger, acquisition, or asset sale, we will notify you before transferring your data.
5. Data retention
We retain your data for the duration of your subscription. After subscription expiry
or account closure, we retain account and usage data for 7 years as required by Indian
tax and regulatory requirements, after which it is permanently deleted. KYC data is
retained for 5 years post-closure. You may request earlier deletion of non-mandatory
data by contacting privacy@alphasignalpro.in.
6. Data security
All data is stored encrypted at rest and transmitted over TLS 1.2+. Access is restricted to authorised personnel under strict role-based controls. Passwords are hashed with bcrypt. Payment UPI IDs are never stored — only transaction references (UTR). We undergo periodic security review and run continuous automated vulnerability scanning. Despite these measures, no system is 100% secure — see our Risk Disclosure for technology risk acknowledgement.
7. Your rights (DPDP Act)
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access — request a copy of your personal data;
- Correction — request correction of inaccurate data;
- Erasure — request deletion of data (subject to legal retention requirements);
- Grievance — lodge a complaint with our Grievance Officer (see below) and escalate to the Data Protection Board of India if unresolved.
To exercise any of these rights, write to privacy@alphasignalpro.in from
your registered email. We respond within 30 days.
8. Cookies
We use a single essential authentication cookie (asp_token) to keep you
signed in. No third-party analytics or advertising cookies are used by default. See our
Cookie Policy for details.
9. Children's privacy
The Platform is not intended for anyone under 18. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately and we will delete it.
10. International users
If you access the Platform from outside India, your data will be processed and stored in India. By using the Platform, you consent to this cross-border transfer.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email. Continued use after the effective date constitutes acceptance.
12. Grievance Officer
Per the DPDP Act, our Grievance Officer is reachable at:
- Email:
privacy@alphasignalpro.in - Postal: Alpha Signal Pro, Maharashtra, India
- Response time: within 30 days of receipt
13. Contact
For privacy enquiries, write to privacy@alphasignalpro.in or use our
Contact Us page.