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last revised · 2026-08-10 00:36:49.388641

Last updated: 2026-08-10

Contact Alpha Signal Pro

We're here to help. Whether you have a pre-sales question about which plan to choose, a billing enquiry about a UPI payment, a technical support issue with the MT5 Expert Advisor, or a partnership proposal for your broker or prop firm — reach us through any of the channels below. Our team is based in Maharashtra, India, and responds within the SLAs published in our Support Policy.

1. General support

For account creation, login issues, EA installation, platform feature questions, and bug reports, our general support team is your primary contact. We respond to every email within the SLA for your plan, and we do not use chatbots to deflect tickets — every message is read by a human.

  • Email: support@alphasignalpro.in
  • In-app form: /page/contact (this page)
  • Telegram (paid plans): handle shared on activation
  • WhatsApp (Pro & above): number shared on activation
  • Operating hours: 09:00–18:00 IST, Monday to Friday

2. Billing & subscriptions

For UPI payment verification, refunds, plan changes, invoices, and GST-related queries, our billing team handles every enquiry end-to-end. Most payment-verification requests are resolved within 24 hours of receiving your UPI transaction reference (UTR) and screenshot. Refund requests follow the matrix in our Refund Policy and are processed within 7-10 business days of approval.

  • Email: billing@alphasignalpro.in
  • Response time: within 48 hours
  • Information to include: License Key, 12-digit UPI UTR, payment date, screenshot of the UPI confirmation

3. Privacy & legal

For privacy enquiries, GDPR/DPDP rights (access, rectification, erasure, portability), data-subject requests, AML reports, sanctions enquiries, and formal legal notices, our privacy and compliance team is the right contact. We take data-protection rights seriously and respond to all legitimate requests within 30 days, as required by Indian and EU law.

  • Privacy & data protection: privacy@alphasignalpro.in
  • AML & compliance: compliance@alphasignalpro.in
  • Legal notices: legal@alphasignalpro.in
  • Grievance Officer: grievance@alphasignalpro.in (acknowledged within 24 hours, resolved within 30 days)

4. Business & partnerships

For broker integrations, prop-firm enquiries, white-label licensing of the Alpha Signal Pro platform, enterprise contracts, and co-marketing opportunities, our partnerships team will work with you to scope a deployment that fits your business. We have existing integrations with Zerodha, Upstox, Angel One, Groww, Dhan, ICICI Direct, Kotak, 5Paisa, Alice Blue, and Shoonya, and we are actively expanding the list.

  • Email: hello@alphasignalpro.in
  • Enterprise sales: enterprise@alphasignalpro.in
  • Response time: within 1 business day

5. Press & media

For press enquiries, analyst briefings, podcast appearances, and conference talks by our founders or leadership team, please reach our press desk. We're happy to comment on topics including AI in trading, multi-agent decision systems, Indian capital-market technology, and risk-management frameworks — but we do not comment on individual trades, accounts, or speculative market direction.

  • Email: press@alphasignalpro.in
  • Response time: within 2 business days

6. Careers

For job applications and internship enquiries, please visit our Careers page for current openings and application instructions. We do not accept CVs through the general support email — every application must go through careers@alphasignalpro.in so we can track it properly.

7. Registered address

Alpha Signal Pro
[Registered office address]
Maharashtra, India
India — [PIN code]

Note: We are an educational product and do not maintain a walk-in customer-service counter. All support is provided remotely via the channels above. Please do not send physical mail — it will not be opened.

8. Emergency & security contact

For security incidents — suspected account compromise, a leaked License Key, a misconfigured broker binding, or any AML suspicion — please mark your email subject line with [URGENT-SECURITY] and send it to security@alphasignalpro.in. We will respond within 4 hours, 24×7, including weekends and Indian national holidays. If your License Key has been compromised, we will revoke it immediately and issue a replacement within 1 business day.

9. Response time SLAs

Response times follow the SLAs in our Support Policy. In summary: Trial = 72 hours, Basic = 48 hours, Pro = 24 hours, Unlimited = 12 hours, Enterprise = 4 hours (24×7). The fastest way to reach us is email — we do not provide phone support at this time, and we do not provide investment advice over any channel.

10. What to include in your message

To help us resolve your enquiry quickly, please include:

  • Your registered email address
  • Your License Key (for account-specific issues) — find it on your dashboard under Settings → Subscription
  • The broker name and MT5 login ID (for EA-side issues)
  • The EA version (visible in the title bar of the EA's dashboard panel)
  • Screenshots, log excerpts, and timestamps where applicable
  • A clear description of the expected vs actual behaviour

Thank you for choosing Alpha Signal Pro. We look forward to hearing from you.

Send us a message

Prefer to write? Use the secure form below — it lands directly in our support CRM and is routed to the right team based on the subject line.