EA Diagnostic
Probe the MetaTrader 5 Expert Advisor bridge — heartbeat, license, broker route, signal path
The probe pings the EA bridge on the linked broker account and returns a raw health object — license state, broker route, heartbeat age, last signal timestamp, and any open error codes. Run it whenever fills feel off or the heartbeat goes stale.
If the probe flags a fault, walk this checklist before opening a support ticket. Most EA issues are one of these four.
Confirm the license key is valid, the broker server hostname is correct, and the firewall allows outbound traffic on the broker port.
Verify auto-trade is enabled in MT5, the chart symbol matches the signal's symbol, and the EA is attached to that chart — not just installed.
Ensure the EA is attached to a live chart and MT5 itself is running — not minimised to tray on a sleeping VPS. Heartbeats stop when the terminal does.
Check the VPS network latency to the broker, and confirm no other heavy indicators are competing for chart CPU on the same MT5 instance.