Alpha Signal Pro is a digital subscription service that activates only after an administrator manually verifies your payment. Because access is granted immediately upon verification, refunds are handled carefully and on the clear terms below. This policy applies to both Indian and international clients.
1. Before activation — nothing is charged
Submitting a payment for verification does not activate your plan. Until an admin verifies your UTR / transaction hash, your payment is “pending” and grants no access. If your payment was submitted by mistake or you want to cancel before verification, contact support immediately with your UTR / transaction hash: a pending payment that has not been verified can simply be left unverified, and we will help you sort out the transfer with your payment provider.
2. When a refund may be granted
After verification and activation, refund requests are considered case by case within 7 calendar days of activation in the following situations:
- Duplicate payment: you accidentally paid twice for the same plan period (both UTRs verified). The duplicate is refunded or credited to your plan duration.
- Wrong amount / wrong plan: the verified amount does not match the plan you intended, and the discrepancy cannot reasonably be resolved by adjustment.
- Verified service failure: a platform defect, confirmed by our logs, that prevented you from receiving signals or using the core features for a sustained period (at least 72 consecutive hours) within the first week of activation.
Refunds are made to the original payment source where technically possible (UPI reversal to the paying account, or USDT return to the sending wallet address at the network you paid with). Where a return transfer is not technically possible, we offer wallet credit or an equivalent extension of plan duration by mutual agreement.
3. When a refund is not granted
- Change of mind after the plan has been active and signals were available to you.
- Trading losses, missed profits, or dissatisfaction with market outcomes — performance is never guaranteed and is not grounds for refund.
- Broker-side issues (rejected orders, API downtime, account restrictions) that occur outside the platform.
- Failure to configure your MT5 terminal, Client EA or broker connection despite documented instructions and support assistance.
- Accounts terminated for breach of the Terms & Conditions (fraud, sharing signals, entitlement bypass attempts).
- Requests made more than 7 calendar days after activation.
4. How to request a refund
Email support@freendia.com with subject “Refund request” and include: your registered email, plan name, amount paid, payment method, the exact UTR / transaction hash, the activation date, and a short reason. We acknowledge every request within 2 business days and give a decision within 7 business days of receiving complete information.
5. Approved refunds — processing
Approved refunds are processed within 7–10 business days. UPI reversals depend on your bank's rails; USDT returns depend on network congestion. The plan access tied to a refunded payment is deactivated from the refund date.
6. Chargebacks
Please contact us before raising a dispute with your bank or payment provider — almost everything is resolvable directly and faster. Payments made through UPI or crypto transfers are verified against the references you submitted; fraudulent chargebacks or false dispute claims may result in account suspension.
7. Policy changes
We may update this policy; the version in force at the time of your payment applies to that payment. Questions? See the Contact page.