Questions, payment verification, technical help or feedback — we are here. The fastest way to reach us is email; every message is answered by a human on the platform team.
Support channels
| Topic | Where | Response time |
|---|---|---|
| Account, signals & technical support | support@freendia.com | Within 1–2 business days |
| Payments & subscription verification | support@freendia.com (include UTR / transaction hash) | Verification typically same or next business day |
| Billing & refunds | support@freendia.com (see Refund Policy) | Within 2 business days |
| Privacy & data requests | support@freendia.com (subject: “Privacy”) | Within 7 business days |
| Security reports (responsible disclosure) | support@freendia.com (subject: “Security”) | Acknowledged within 3 business days |
What to include
- Your registered email address (never your password).
- For payment issues: plan name, amount, method (UPI or USDT + network) and the exact UTR / transaction hash.
- For technical issues: your MT5 account number or broker name, the affected page, and a short description with timestamps.
Security notice
We will never ask for your platform password, your MT5 password, your broker login password, or an OTP. Never share those with anyone claiming to be support. If someone contacts you asking for them, it is not us — please report it to support@freendia.com immediately.
Before writing in
Many answers live on the platform itself: the FAQ covers signals, execution modes and markets; the Risk Disclosure explains trading risks; and the subscription page shows your payment verification status in real time.